AI/ML Algorithms, Big data
Pulp & Paper Client (F500)
High volume consumer packaged goods (CPG) B2B orders often relied on manual intervention which resulted in undesired customer penalties and dissatisfaction.
AI based order fulfillment built on capabilities of Augmented Customer Experience maximized fulfillment KPIs, by bringing visibility across orders, inventory, logistics, production schedules, master data, etc. and increased % of auto-resolve orders thereby increasing both touchless and on time/in full orders (OTIF).
AI based order fulfilment reduced manual handling of orders by 40%, hence maximizing customer KPIs and saving cost .