Technologies Used

AI, Predictive analytics, big-data

Request for details solution document.

Telecommunications Client

Customer engagement mechanisms based on data analysis and behavioral science

Problem Statement

Defaults in mobile bill payments created loss of revenue and customers for the tele client

Solution Offered

Developed a solution that clustered customer personas based on AI algorithms and recommended customer engagement mechanisms based on behavioral science-based data analysis  and improved collections and long-term revenue for the client


Increased customer engagement, reduced default rates and  improved collection of outstanding bills.